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Steering the strategy of a world-leading switching service to meet evolving and increasingly complex customer needs

  • Preferred innovation partner for world-leading bank account switching service.
  • Created high impact, actionable strategies in a challenging environment.
  • Engaged and aligned dozens of senior stakeholders from across the industry.

The retail banking market is going through unprecedented levels of change. Regulation coupled with technological advancement is fuelling disruption and a rise of new market entrants, whilst end-user expectations are becoming ever more complex and varied.

Manifesto has been the CASS chosen strategic partner for three years, tasked with engaging and aligning the dozens of CASS stakeholders within the financial sector, navigating key market developments, and providing insight into how CASS can seamlessly deliver simple and stress free switching for end-users.

“Manifesto is our preferred innovation partner. They have a proven track record of driving strategy and actionable, high impact delivery, maintaining a collaborative approach throughout. Their work on the Current Account Switch Service has delivered momentum and alignment over its long-term vision and future”

David Piper, Account Switch Service Manager