We design customer propositions that earn lifetime loyalty. We’re experts in the design of Memberships & Subscriptions for Media organisations and launching new D2C businesses. We help established retailers respond to the threat of D2C businesses disrupting their product categories and subscriptions changing the way their customers shop. We bring a fresh perspective to how loyalty schemes can be used to engage customers and partner with clients to reinvent the loyalty mechanics within their business.
Creating a new approach to new business model exploration for a top beauty player
Find out more >>
Customer segmentation to drive marketing, menus and in-store experience
Find out more >>
Setting a consumer first revenue strategy
Evolving the Tate’s membership propositions to increase diversity and reduce churn
Find our more >>
A customer journey led approach to better understanding, engaging and retaining customers
Find our more >>
Shifting focus from revenue to engagement across the organisation
Sarah heads up our CX and Loyalty Practice and has led major engagements with Fox, Coty and Wagamama. Her skill set includes customer growth strategy, high-performance experience development, and proposition innovation.
Sarah@manifestogrowth.com